Are you passionate about building strong client relationships and ensuring top-notch service delivery? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Position: Client Manager

Location: Maidstone
Reports to: Managing Director
Direct Reports: Client Manager Assistants

About the Role:

As a Client Manager, you will be the first point of contact for our valued clients, responsible for managing relationships and ensuring all client deadlines are met. You will play a crucial role in understanding client needs, providing proactive and reactive support, and ensuring the highest level of service. This role requires a balance of empathy, strategic thinking, and meticulous attention to detail.

Key Responsibilities:

• Build Client Rapport: Show genuine interest in clients’ day-to-day activities, empathize with their challenges, and offer valuable advice beyond accounts and tax.
• Service Level Management: Ensure work is within the scope of the agreement and make judgment calls to balance client support and service scope.
• Proactive Issue Resolution: Keep the Managing Director informed of relevant client issues and address potential problems before they escalate.
• Team Support: Collaborate with team members and other Client Managers to provide the best possible service.
• Client Support: Provide proactive support by notifying clients of tax changes, conducting Xero reviews, and offering tax planning advice. Offer reactive support through telephone, email, and Xero assistance.
• Deadline Monitoring: Ensure all deadlines are met, including VAT and CIS returns, accounts preparation, and client setup processes.
• Supervision: Oversee Client Manager Assistants and outsourced bookkeepers, ensuring high standards of work.
• Client Meetings: Attend all client meetings, including compliance and pre-year-end meetings, and provide valuable insights and support.
• Financial Reporting: Prepare personal tax returns, P11D forms, and quarterly reports for FC clients. Ensure accurate monthly management accounts and audit-standard working papers.

What We Offer:

• Dynamic Work Environment: Join a team that values collaboration, innovation, and continuous improvement.
• Professional Growth: Opportunities for training and development to enhance your skills and advance your career.
• Client Impact: Make a real difference by providing exceptional service and support to our clients.

Qualifications:

• Minimum AAT level 4
• Would suit ACA or ACCA Qualified
• Proven experience in client management or a similar role.
• Strong understanding of accounting and tax principles.
• Excellent communication and interpersonal skills.
• Proficiency in Xero and other accounting software.
• Ability to manage multiple tasks and deadlines effectively.

How to Apply:

If you are ready to take on this exciting challenge and contribute to our clients’ success, we would love to hear from you! Please send your resume and a cover letter detailing your relevant experience.

Join us in delivering exceptional client service and making a positive impact!

Job Type: Full-time

Pay: £30,000.00-£55,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person